Our journey towards ISO 9001:2015 certification reflects our dedication to enhancing overall performance, upholding a high standard of quality, ensuring robust customer service, and establishing a solid foundation for sustainable development initiatives. The implementation of our quality management system has been a strategic effort to drive continuous improvement and reinforce our commitment to excellence.
The attainment of ISO 9001 certification for Techunting involved a rigorous audit process, encompassing the development and implementation of our quality management system. This process included thorough evaluations, documentation reviews of the management system, and more.
This certification underscores our relentless pursuit of operational excellence and customer satisfaction. We are proud to be recognized for our adherence to international standards, and we remain steadfast in our commitment to delivering exceptional products and services to our valued clients.
Quality Policy:
At Techunting we are committed to excellence in technology service delivery, focused on customer satisfaction and continuous improvement. Our Quality Policy is the basis of our Quality Management System, and we are committed to:
_ comply with applicable legal and regulatory requirements, as well as with the commitments made to our customers.
_meet the expectations and needs of our customers by delivering high-quality, reliable and innovative products and services. At Techunting, we embrace creativity as a vehicle to deliver optimal solutions for all client requirements. We are committed to staying at the vanguard of technological advancements and employing inventive problem-solving techniques
_ continuously improve the effectiveness of our Quality Management System through the constant review of our processes, objectives and performance.
_ promote a work environment that encourages the active participation of our employees, their development and the promotion of a culture of quality.
Quality Objectives:
Our quality objectives are set with the quality policy in mind and are regularly reviewed to ensure alignment with changes in the business environment and customer expectations. Our key quality goals include:
Improving customer satisfaction by implementing feedback processes and corrective actions.
Reducing technical support response times by streamlining procedures and training staff.
Increasing efficiency in product development by adopting agile practices, with the goal of reducing time-to-market.
Key Processes:
We identify and manage the key processes in our organization that directly impact the quality of our products and services. Some of these processes include:
Project Management: From conception to delivery, we ensure the application of good project management practices to ensure quality and timely delivery of technology solutions.
Software Development: We adopt industry-recognized methodologies and standards for software development, ensuring the quality and security of our applications.
Customer Service: We maintain open channels of communication with our customers, responding quickly and effectively to their queries and needs. Techunting places a premium on comprehending and surpassing the distinct needs and expectations of our customers, striving to forge robust partnerships with them
Client Focus: At Techunting, our unwavering dedication is to align seamlessly with our clients’ needs and expectations, solidifying a true partnership. We prioritize understanding and meeting the unique requirements of each client.
Best Practices Excellence: Techunting is devoted to a continuous improvement strategy that revolves around enhancing both customer satisfaction and our talented team. We adhere to industry best practices to ensure top-notch service delivery.
Innovation at the Core: Innovation is the heartbeat of Techunting. We leverage cutting-edge solutions to cater to the diverse needs of our clients. Our commitment to innovation ensures that we always provide the most effective and efficient solutions.
Talent Acquisition Expertise: Our recruitment team at Techunting is laser-focused on sourcing the best and brightest candidates. We go beyond the traditional hiring process by offering personalized onboarding, training and selection processes. This ensures a perfect fit for all stakeholders involved.
Exceptional Workplace: Techunting’s IT staffing embraces the challenge of remote work. We facilitate a seamless remote work experience through personalized daily contact and robust team support. Our goal is to make every team member feel an integral part of our company.
Security Management System Policy: At Techunting, we take client information security seriously. Our commitment is to guarantee confidentiality and uphold the ownership rights of client information. We implement robust security measures to ensure the protection of sensitive data.
Diversity and Inclusion Pledge: Our commitment to quality extends beyond our client relationships. From suppliers to collaborators and regulatory agencies, we promise to meet the diverse requirements of all stakeholders. Techunting values diversity and inclusion, recognizing the importance of a broad perspective in our services.
This policy serves as the foundation for setting goals and assessing the effectiveness of our Quality Management System. It has received official approval by the Executive Officer of Techunting and will undergo an annual review to uphold its continual relevance and effectiveness.
